A Message to our Community

March 18, 2020

For over 20 years, Lifemark’s mission has been to enrich the health of Canadians. This is now more important than ever as together we face a global pandemic. Lifemark will be continuously modifying our delivery of services, as we actively monitor COVID-19 and follow recommendations from governmental and health agencies across the country.

Delivery of Care

At the current time, we continue to operate many of our clinics to provide in-person services to patients that require essential or urgent care. This is occurring with mandatory COVID-19 screening before all in-person treatment, in accordance with the Canadian Public Health Agency, provincial health agencies and other leading sources. For most patients, we are moving to a Virtual Care Model. This will allow us to continue to offer care to patients across Canada while supporting public health initiatives.

As rehabilitation professionals, we have an essential role to play in the context of infectious disease outbreaks and in doing so we help reduce the strain on our public hospitals, allowing them to better focus their resources on fighting COVID-19.

Safety of Staff and Patients

Our safety, quality and clinical teams have been working as part of our pandemic planning process to ensure:

  • our patients and staff have the information they need to keep up to date and to make informed decisions regarding their health and service delivery options
  • we have the right people, processes and systems in place to safely provide and sustain services to our patients
  • adherence to strict policies and procedures related to COVID-19

Our Commitment

We would like to thank our clinicians for their support and unwavering commitment to the healthcare of our patients. Together with our staff, we are working nationally with our healthcare partners and agencies as we navigate delivering care and prioritizing the health and safety of all, every step of the way.

Should you wish to connect to one of our clinics, please visit Lifemark.ca for contact information of a specific clinic.

We appreciate your understanding and patience as we navigate these challenging times.

Stay safe and healthy,

Peter Stymiest